Needle

Needle is a company that offers an artificial intelligence (AI) solution, designed to enhance customer engagement. Their main product is a digital assistant that guides online shoppers through the buying process. Needle's AI assistant is programmed to ask customers questions about their preferences, and based on the answers, it provides tailored recommendations. This aims to make the shopping experience smoother and more personalized, thus increasing customer satisfaction and potentially boosting business revenue.

In addition to the AI assistant, Needle offers a feature called "expertise matching". This connects customers with human experts who have knowledge about specific products. The experts can give more detailed advice and answer complex queries, complementing the AI assistant's work. Needle's services are used by a variety of businesses across different sectors, including retail, travel, and technology. They aim to help companies improve their online customer service and increase sales.