Lumana

Lumana is an artificial intelligence company that specializes in providing AI solutions to facilitate customer-business interactions. Their primary focus is to assist businesses in understanding their customers better through AI-powered conversational analytics. This means they analyze customer interactions, such as phone calls, chats, and emails, to provide insights that can help businesses improve customer service, enhance products, and make data-driven decisions.

To enable this, Lumana has developed an AI platform that can transcribe and analyze all customer conversations, regardless of the channel they occur on. The platform can understand context, extract meaningful information, and provide detailed reports, thereby giving businesses a comprehensive view of their customer interactions. With Lumana's AI solutions, businesses can effectively measure and improve customer satisfaction, build stronger relationships, and ultimately, increase revenue.