Fano Labs

Fano Labs is a Hong Kong-based technology company that specializes in speech and natural language processing technologies. It was founded in 2015 and aims to use artificial intelligence (AI) to help enterprises handle their customer services more efficiently. The company's main product, Polygraph, is a multilingual speech recognition system that can understand and analyze the content of customer interactions, providing valuable insights to improve customer service.

Fano Labs services different industries including telecommunications, banking, insurance, and retail, among others. Its AI technologies are capable of understanding various accents in Chinese dialects, making it a standout in the market. Besides speech recognition, the company also offers solutions for text analysis, helping businesses understand customer sentiment, identify trends, and make data-driven decisions. Through its AI solutions, Fano Labs is helping businesses improve their customer service by providing them with detailed insights into their customer interactions.