EdgeTier

EdgeTier is a company that provides advanced customer service software solutions. Their main product, Arthur, is an AI-based tool designed to enhance the efficiency and quality of customer service operations. By integrating with existing systems, Arthur assists customer support agents in handling queries faster and more accurately. This tool uses artificial intelligence to analyze customer inquiries and provide helpful suggestions to the support team, helping reduce response times and improve customer satisfaction.

In addition to their AI tool, EdgeTier also offers detailed analytics services. They provide companies with insights into their customer service performance, helping to identify trends, issues, and opportunities for improvement. This data-driven approach enables organizations to make informed decisions, improve their service delivery, and drive customer loyalty. Whether it's improving the speed of response or the quality of interaction, EdgeTier is committed to enhancing the overall customer service experience.