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Druid Raises $30M to Expand Conversational AI Platform with ChatGPT

Druid, a European AI startup founded in Romania in 2018, has successfully raised $30 million in a Series B funding round. The company aims to fuel its expansion efforts, with a primary focus on accelerating its growth in the U.S., where the majority of its revenue is now generated.

Druid specializes in 'conversational business applications' that combine traditional conversational AI models with emerging generative AI, including ChatGPT.

One of Druid's key differentiators is its integration of ChatGPT, which allows it to provide customers with enhanced knowledge and intent detection capabilities. This integration enables Druid to rapidly generate answers for general customer queries, reducing the need for extensive manual bot training. However, Druid emphasizes that generative AI models like ChatGPT are complementary and not suitable for all enterprise scenarios.

Druid offers flexible deployment options, allowing it to be hosted on-premises or in the cloud, making it an attractive choice for companies seeking data control. Through APIs, Druid seamlessly connects with existing systems such as customer relationship management (CRM) and human resources information systems (HRIS), serving as a versatile universal translator for businesses.