Cogito

Cogito is a company that specializes in providing real-time emotional intelligence support to customer service departments. The company's main product is Cogito Dialog, a software application that uses artificial intelligence and behavioral science to analyze communication signals during conversation, providing live coaching to call center agents. This helps agents to be more empathetic, improve conversation quality and increase customer satisfaction.

Based in Boston, Cogito serves various industries such as healthcare, insurance and financial services. The company's clients use Cogito's technology to help their call center agents handle high volumes of customer interactions more effectively. The AI-powered system provides real-time guidance to agents, enabling them to improve their interaction skills, which in turn boosts customer experience and loyalty.