Caplena

Caplena is a company that provides a software platform focusing on automated data analysis and survey coding. They strive to make it easier for businesses to process and understand large amounts of unstructured data, such as customer feedback, reviews, open-ended survey responses, and social media comments. Caplena offers a solution that uses natural language processing (NLP), a form of artificial intelligence, to code and analyze this type of data.

The platform provided by Caplena allows users to upload their unstructured data, then the software processes and codes the data into categories for easy analysis. This AI-driven service saves businesses time and resources by automating a process that would otherwise require manual effort and expertise. Caplena's offerings are not limited to English data but support more than 60 languages, catering to businesses with global operations. With the aim of providing actionable insights, Caplena helps businesses gain a deeper understanding of their customers' needs and sentiments.