CallMiner

CallMiner is a company that specializes in speech analytics technology. It focuses on improving customer interactions and experiences by analyzing and interpreting the communication that takes place between businesses and their clients. This is accomplished through the use of their Eureka platform which automatically captures and scores customer interactions for businesses. This technology can be used across various channels like phone calls, chats, emails, and social media.

CallMiner's goal is to provide businesses with a deeper understanding of their customers' needs and concerns by giving them actionable insights from every conversation. It helps companies to identify trends, improve customer service, ensure compliance, and increase sales. The company, founded in 2002, has helped many businesses worldwide to improve their customer engagement and operational efficiency.